At Koffer.UA, you can return or exchange an item within 14 days after receiving it in accordance with the Law of Ukraine “On Consumer Protection”.

Returns and exchanges are available via Nova Poshta or at our stores in Kyiv. To resolve the issue faster, we recommend contacting our manager: +38 096 813 06 06

Return period

Returns or exchanges are possible within 14 days from the moment you receive the item.

How to return or exchange an item

  • via Nova Poshta delivery service;
  • at one of the Koffer.UA stores in Kyiv.

Gorodok Gallery

Stepana Bandery Ave, 23, 2nd floor

Marmelad Mall

Borshchahivska St, 154, 1st floor

Returning an item of proper quality

You can return or exchange an item if:

  • it has not been used;
  • the packaging and full set are preserved;
  • there is no damage;
  • the item does not suit you for any reason.

Return shipping is paid by the buyer.

To make a return, you need to fill out an application form. A sample form is provided on request via Viber, Telegram, WhatsApp or email.

Refund period

The refund is made in a convenient way for you within 3 business days after the item is received and checked.

If the item has a defect

If defects are found during the warranty period, you can:

  • request repair of the item;
  • request compensation of the cost;
  • exchange the item or receive a refund if the defect cannot be repaired.

Important: please report the issue within 24 hours after receiving the item by phone, email or messenger.

Return shipping for a defective item is paid by the recipient.

The refund is also made within 3 business days after the item has been checked.

Additional information

The seller may refuse to accept the return of an item of proper quality if it belongs to the list of goods that are not subject to return under Ukrainian law.