HOW TO PLACE AN ORDER?

To place an order, you need to contact us by phone 096-813-06-06 or place an order independently in our online store 24/7*.

Office hours:

Monday – Friday from 10:00 to 19:00.
Saturday - Sunday - days off, orders placed on weekends will be processed on Monday from 10 am.
* Orders through the website are accepted around the clock, but are processed during business hours. 

Delivery in Kiev and Ukraine is delivered by the  Nova Poshta" service

When ordering goods for an amount less than 5000 UAH. - You pay the cost of delivery of goods to the branch at the rates of Nova Poshta.


When ordering goods for an amount more than 5000 UAH. - the cost of delivery to the Nova Poshta branch is at our expense;

  • If when ordering a product you choose "Cash on delivery - Payment upon receipt", then the commission for transferring money in the amount of - 2% of the amount + 20 UAH. charged to the recipient of the parcel (goods);
  • Sending is carried out without prepayment.

Delivery takes 1-2 days;

You will be sent information about the parcel number, which will be in the warehouse of the carrier company;

Delivery in Kyiv by the courier of our Koffer.UA store

  • We provide free delivery in Kyiv of orders from UAH 5,000.
  • Only on weekdays from 11 to 18.
  • We deliver within 1-3 working days.
  • If you refuse at the time of receipt (you don't like the color, the size is wrong), you pay the courier 100 UAH for departure.


PAYMENT FOR ORDERS

  • Cash on receipt (pickup, courier delivery by Nova Poshta);
  • Cashless payment to sole proprietors by IBAN details.
  • By credit or debit card when placing an order through the website. When placing an order on the website, specify the payment method as online payment.  Payment is made through the MONO and WayForPay payment service. When paying by credit card, the cost of the goods does not change (we do not charge any additional fees or interest).
  • Payment in installments for Monobank cardholders - without additional fees and overpayments.
  • Cash on delivery (payment upon receipt). Sending by the carrier "Nova Poshta"
  • The carrier's commission for cash on delivery "Nova Poshta" is 20 UAH. + 2% of the order amount is always paid by the recipient.